We at Spry Web Design have been building web experiences collectively for over 10 years. In that time we have gained a vast amount of experience and knowledge.
We put together this FAQ page to answer a number of the frequently asked questions we have been asked along the way.
Q: I am totally new to this “website thing”. How does the whole process work?
A: Don’t stress, that’s why we are here. We understand this can be quite a scary process if you don’t know much about it, so we have put together a step by step guide to make understanding the whole process a lot easier. Please click here to view our process.
Q: How much does a website cost?
A: The cost of a website can vary depending on a number of factors, just like the cost of a house may vary depending on the number of bedrooms, size, security and all of the extras. Though our website projects generally start in the R5000 range for a basic business site and range upward depending on your unique requirements.
Q: How does the payment process work?
A: The project starts with a 50% deposit, before design sign off and before we move into programming. Then, once we have completed and fulfilled our end, the final 50% is collected and your website is scheduled for launch.
Q: What kind of businesses do you work with?
A: We work with a broad range of company types from small start-ups, large corporations, nonprofits, Business 2 Business, Business 2 Consumer and more, across many business industries i.e technology, food, legal, apparel, health + beauty, finance, arts, news and many more.
Over the years, we’ve helped businesses improve customer service, market their products, and attract customers. Functionality requests can range from basic to advanced. We therefore take the time to get to know your industry, organisation, and competitors to ensure your site supports all of your goals.
Q: How long does it take to build a website?
A: Our standard websites take approximately 60 – 90 days to create. Other more involved projects can take up to 120 days to create. This time will vary from project to project.
Q: Who will I work with during the project?
A: This is a great question to ask and you should ask it of any web design and development company you are considering. Over the years we have put together a “super team” of developers and designers that we use for all of our projects. To make everything simple and so that you only have to deal with one person, all of your dealings will be exclusively done with the director of Spry Web Design, Chris Budai. Anything and everything you need is dealt with and executed through him, thus ensuring complete client satisfaction and that there is always someone available to take your call and to be held accountable.
Q: What platform do you build your websites on?
A: We build all of our websites on the Content Management System (CMS) platform called WordPress.
Q: Do you work with other platforms like Joomla, Drupal?
A: No. We are exclusively a WordPress CMS company. In choosing to build with one platform over the years, we have become experts in WordPress and can create extremely customised solutions for our clients.
Q: Can you help me update my existing website that another web firm built?
A: Yes. Provided we are able to take over the website in it’s entirety and upon acknowledgment by you of where the previous companies work ends and ours begins. We have this policy, so that we can 100% stand behind everything that Spry Web Design creates as there can certainly be issues of liability when it comes to multiple programmers touching the same code over time.
Q: Can you help me write content for my website?
A: Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning phase.
Q: Can you help me source photos for my website?
A: Yes. We will help you source stock photos from various stock sites. We also have photographers and videographers available to produce custom photography and videos for your website.
Q: Do I own my website?
A: YES! Everything that we build will be 100% owned by you once it has been paid for in full. Most of our clients stay with us for the duration of their website. We just make it so irresistible that way. But if for any reason you decide you want to take your site to another hosting company and get another web design company to service the site, we will happily assist you in making the transition as effortless and efficient as possible. The website is your baby after all, and we want you to take it wherever you go.
Q: What’s with the name Spry?
A: The director and founder Chris Budai, formed Spry Web Design with the belief that you shouldn’t just “build a website”, but rather create an experience that is fresh, energetic, current and relevant and that will remain competitive for years to come.
Q: Where will my website hosted?
A: All websites that Spry designs are hosted with Hetzner which also includes a 24/7/365 security and monitoring team, so even when we are all sleeping, your server is being watched over. We have had experience with many hosting companies in the past and have found Hetzner to be the best in terms of stability and affordability and therefore wouldn’t want to use anyone else. However, if at any time you wish to move to a new web company + web host, we will package up your site at no cost to send to the new company. Of course, we will no longer be able to support your site and will be heartbroken to see you go.
Q: How is my website backed up?
A: Spry Web Design backs up all of our client’s websites daily, weekly and monthly on rotation to a 3rd party secure server. Our CMS we use called WordPress also includes version control that saves a restore point of a page every time it is saved. If a site is needed to be fully restored, there is no cost to the client.
Q: How much does web hosting cost with Spry Web Design?
A: We have simplified our packages for hosting down to 3 options:
- Option 1: Hosting and Support of 1 – 5 pages of content with small to medium traffic requirements for R1668 per year.
- Option 2: Hosting and Support of 5 – 12 Pages of content with medium to large traffic requirements for R2388 per year.
- Option 3: Is either option 1 or 2 that also includes monthly upgrades to your site and it’s plugins, patching with security fixes when needed as well as occasional and small web site content changes and phone support for R3500 per year.
All of our hosting packages come standard with 5gb capacity. There are occasionally instances though if a site creates so much traffic that it may need to live on it’s own server and will require more than 5gb of space. We can most certainly help facilitate this if needed.
Q: Will you provide a full copy/backup of our site if requested?
A: Yes and at no cost! You 100% own everything that Spry Web Design creates for you and if requested we will provide a one-time full backup of your website. If additional backups are needed there is a minimal cost of generally R500 for 30 minutes of labor.
Q: Is my hosting fee refundable?
A: Unfortunately we do not offer refunds on our web hosting accounts.